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Store policies

 

These are our store policies, please read before making your purchase:

WELCOME!

Lovepray jewelry is a jewelry and accessories brand inspired by nature, the metaphysical properties of gemstones, symbols, yoga, meditation, and urban fashion.

If you don't find the answer to your question on this page, please feel free to contact us!
via email: loveprayjewelry@gmail.com 
by phone: (619)7049668 (9am-5pm PST) if you are greeted by an answering machine, please leave a brief message and don't forget to leave your name and phone number, so we can call you back asap. 
Privacy:
We have no access whatsoever to your payment information, in any of our payment options. It is processed through secure servers, and the information is encrypted.

WHOLESALE:

If you are a retail store and wish to sell Lovepray jewelry please contact us at: loveprayjewelry@gmail.com

We love doing business with retail stores, spas and yoga studios, and you may customize or change some pieces for your store, just let us know.

Shipment times:
Our orders will ship in 1-3 business days, and if we take a little longer (1-2 more days) we will pay for Priority mail on our dime, however, if a piece is custom made or custom sized please allow 5 more business days.
Please let us know if you need your piece urgently, we will try our best to accommodate you.
Wholesale orders, have different shipping times, please contact us, since it varies depending on your order.
SHIPPING:
Domestic (in the USA):
  • We offer Free USPS First class shipping on orders over $50.
  • and $2.00 shipping for orders under $50
  • Priority Shipping for $5.50
  • * this options all include a tracking number automatically sent to your email
International (outside the USA):
  • We offer Free USPS First class shipping on orders over $50.
  • and $5.00 shipping for orders under $50
  • and International Priority shipping for $14.50
  • *We cannot track international packages once they are out of the US.

Refunds and Exchanges

We will do exchanges 20 days after shipping the original order.
--> Sorry, we do not give refunds.
--> There are no exchanges on custom orders, or custom sized orders.

REPAIRS
AT Lovepray jewelry WE ARE COMMITTED TO YOUR COMPLETE SATISFACTION. THIS IS OUR REPAIR POLICY:

PLEASE SEND YOUR PIECE OF JEWELRY TO THE FOLLOWING ADDRESS IN A PADDED ENVELOPE:

Lovepray jewelry
po box: 3486
Calexico, California
92232
USA

YOU WILL BE RESPONSIBLE FOR COVERING THE SHIPPING COSTS TO US, HOWEVER WE WILL RETURN YOUR REPAIRED JEWELRY AT OUR COST.

DON’T FORGET TO SEND US YOUR NAME, EMAIL AND SHIPPING ADDRESS.
And a check or money order with your corresponding repair fee if it applies to you.
written to: Lovepray jewelry
REPAIRS ARE FREE DURING THE FIRST 30 DAYS OF PURCHASE. AFTER THAT WE WILL REQUEST A LABOR FEE OF $15.00.

THERE IS A $25.00 FEE ON PIECES PURCHASED MORE THAN A YEAR AGO.

It is our promise that your jewelry will look like nothing happened to it. 

Many blessings!

Your friends @ Lovepray jewelry